Frequently Asked Questions

I already have an account, but I can’t log in anymore, how do I login?

We just recently launched our new online shopping platform. 

Go to With this new system, you must register a new account. 

For your inconvenience, you will receive a 10% discount with your next order, upon new registration.

What are your hours of operation?

Our storefront locations are open 7 days a week from 11am until 10pm.

What are your customer service hours?

Our phone line is reachable from 10am to 9pm Monday to Sunday.

Our email is always open. Once received a customer service rep will respond within 24 hours. 

What products do you carry in your stores?

We offer a variety of products such as dry flowers, edibles, tinctures, concentrates, CBD products, topicals and much more! If you would like to check the product inventory of a store location you can do so by going to our shop page

What do I need to do to become a member of CAFE and order online?

All you need to provide is a valid piece of Government issued photo ID such as a Driver’s License, Photo Health Card, or Passport. 

To be able to order online with CAFE, you must have an account. You can set one up from our site or you can email to speak to a customer service rep between the hours of 12pm and 10pm.

What is the Child Safety Bag? Why do I need it?

A child safety bag is a requirement of our social responsibility.  The Child Safety Bag serves a dual purpose for our patrons to help protect them from unwarranted search under Bill 174 where it states, 12 (1) No person shall drive or have the care or control of a vehicle or boat, whether or not it is in motion, while any cannabis is contained in the vehicle or boat, EXCEPT (a) that is packed in baggage that is fastened closed or is not otherwise readily available to any person in the vehicle or boat, and secondly it provides a Child Safety lock as a harm reduction mechanism to prevent unwanted access in your home. Proceeds from the Child Safety Bags go into Community Events like local like garbage clean ups, community festivals, easter egg hunts, kids fun day, donations, pumpkin carving contests, Christmas and Thanksgiving drives. We hope to continue to provide to you an exclusive, uplifting, pro-social environment with harm reduction initiatives that can help make the roll-out of the Cannabis Act a total success for all of us!

When will I get my order when I choose same-day delivery?

Same Day Delivery is guaranteed if the order is placed and accepted within 30 minutes of dispatch times. Orders for delivery should arrive within three hours from dispatch, however further areas may take longer to arrive.  

We dispatch orders four times daily: 12pm, 3pm, 6pm, and 9pm

Place your order by 11:30am and it will be dispatched at 12pm; order by 2:30pm for 3pm dispatch, order by 5:30pm for 6pm dispatch; and 8:30pm for 9pm dispatch.

We check ID upon delivery and verify order and payment method. 

Delivery drivers do not carry cash.

What are the Same Day Service Fees?

Delivery fees are flat rate shipping and calculated based on the delivery address registered to you account from our flagship location at 66 Fort York Blvd.

Delivery Fee = $10 flat 7km out then +$1.50 every km after

Phone line is no longer active. Please email and someone will help answer any issues or concerns.

How do I place an in store pick up order?

To place an order for in store pick up, head to

From the address icon at the top navigation, select the desired store location. The product offerings will change based on the selected location. Your order will be ready within 1 hour after the order has been accepted. Be sure to track the status and check your email for notifications on your order. 

NEW FEATURE! REAL-TIME MONITORING: You can also follow your order status online in your customer account by selecting your recently placed order.

How long do you hold my pre-order for?

In store Pick Up orders are held only until end of day. All orders that have not been picked up will be returned at the end of the night. Your order will be declined and returned if not coordinated with our team during Customer Service hours.

What are the shipping fees? (Mail Order Only)

Mail Order Fee for Ontario is $15. Any mail order outside of Ontario but within Canada is $20.

How is my Mail Order Packaged?

Your order is packaged in our child safety bag and then carefully vacuum-sealed. It is then placed in a discreet envelope to protect and maintain your privacy. 

Same day deliveries are packaged in our child safety packaging and locked before being secured in an envelope with your shipping details for our courier. 

What methods of payment do you accept?

At CAFE Delivery & Shipping we accept VISA, MasterCard, Interact and Cash. 

I have a problem with my order - what can I do?

As soon as you notice the issue please contact either directly or using our customer support form on our website from the contact page. Be sure to note important details like your name, order number and a photo of your order if the case is missing product. The sooner we receive your issue and all details the quicker we are able to resolve.

I want to make a return or an exchange - how do I go about doing so?

At this time no returns or exchanges are being accepted. Please contact a customer service rep as soon as possible to speak about your issue. We will do our best to find a solution for you. 

I have a discount from a previous order - how do I use it?

Before you place your order, note the amount that should be discounted from your order. This will be verified with the team when it is being received. If the note is not honoured please reach out to to speak to a customer service representative. 

My account was verified but I can’t add anything to my cart. Is my account glitching out?

No, your account is not glitching out. We have a limited number of deliveries that can be accepted per day. When time slots fill up we push deliveries for the next day.

We reserve the right to cut off orders if our delivery slots have filled up. Please reach out to customer service at to confirm your order for the next day. We do apologize for this inconvenience and we will do our best to assist you. 

I created my account! What’s next?

As soon as you register an account, you can start shopping right away. Your identification will be verified upon the first order.

I have Potify credits, how do I use them?

Potify credits will no longer be valid by December 31, 2019. 

Need Help?

We love to hear from you!